Shipping & Returns Policy

At BROOK Style Shop, we’re as committed to your satisfaction as you are to your running performance. Whether you’re gearing up for your next race or just starting your running journey, we want your experience with us to be seamless from checkout to delivery and beyond.

Shipping Information

We ship worldwide (excluding some remote areas and parts of Asia) using reliable carriers to ensure your high-performance gear arrives safely.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

  • Standard Shipping ($12.95)
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
  • Free Shipping (orders over $50)
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on destination and customs processing. We recommend ordering well in advance of when you need your gear.

Our Return Promise

We stand behind our products just like we stand with runners around the world. If your purchase doesn’t meet your expectations, our straightforward returns process will get you back on track quickly.

Return Policy Details

  • Return window: 15 days from delivery date
  • Condition: Items must be in original condition (unworn, unwashed, with tags attached)
  • Original shipping fees are non-refundable

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Socks (all types)
  • Sports Bras
  • Bottles & Hydration Packs
  • Clearance or final sale items

How to Return or Exchange

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content:
Dear BROOK Style Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name:
– Size/Color:
– Reason for return/exchange:
– Preferred resolution: (refund/exchange for [specific product])

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Wait for Approval

Our team will respond within 1-2 business days with return instructions and a Return Merchandise Authorization (RMA) number.

Step 3: Ship Your Return

Package the item securely with the original packaging and include the RMA number clearly visible on the outside of the package. Ship to:

BROOK Style Shop Returns
3421 Carson Street
San Diego, US 92103

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to appear in your account

Exchange Process

For exchanges to a different size or color:

  • Follow the same return process above
  • Specify your desired replacement item in your return request
  • We’ll ship the new item once we receive your return (standard shipping rates apply)

International Returns

For customers outside the US:

  • Mark the package as “Returned Goods” to avoid customs charges
  • We recommend using a trackable shipping service
  • Original shipping fees are non-refundable

Damaged or Defective Items

If you receive a damaged or defective product (rare for our performance gear), contact us immediately at [email protected] with photos of the issue. We’ll arrange a free replacement or return.

Questions?

Our customer service team runs as fast as you do to answer any questions. Reach us at [email protected] or +1 (555) 123-4567.

Thank you for choosing BROOK Style Shop – where your running journey and satisfaction are equally important.