Frequently Asked Questions

Welcome to BROOK Style Shop’s FAQ page. We’ve compiled answers to the most common questions about our performance running gear, shipping policies, returns, and more. If you don’t find what you’re looking for, our runner-friendly customer service team is always happy to help!

About BROOK Style Shop

Who is BROOK Style Shop for?
BROOK Style Shop caters to dedicated runners and walkers of all levels worldwide. Whether you’re training for a marathon, hitting the trails, or just upgrading your daily running shoes, we provide performance-driven gear to meet your needs. Our products particularly appeal to:
  • Competitive road and trail runners
  • Fitness enthusiasts who prioritize quality running apparel
  • Athletes looking for injury prevention solutions
  • Runners who value fast, reliable delivery of their gear
What makes BROOK Style Shop different?
Since 2005, we’ve combined a runner’s passion with retail excellence. Our shop features:
  • Carefully curated selection of performance running gear
  • Fast, reliable worldwide shipping options
  • Knowledgeable customer service team comprised of fellow runners
  • Competitive pricing and free shipping on orders over $50

Product Questions

What types of running products do you offer?
We specialize in comprehensive running gear including:
  • Running/Walking Shoes (road, trail, and track spikes)
  • Performance Apparel for Men and Women
  • Injury Prevention & Recovery products
  • Nutrition & Hydration solutions
  • Running accessories (socks, sports bras, sunglasses, bottles & hydration packs)
  • Running & Walking Safety gear
How do I choose the right running shoes?
Selecting the perfect running shoes depends on your running style, foot type, and terrain. We recommend:
  • Road Racing Shoes: For pavement runners seeking speed and responsiveness
  • Trail Running Shoes: For off-road adventures with enhanced traction
  • Track Spikes: For competitive track athletes
  • Consider ordering multiple pairs to find your perfect fit (take advantage of our 15-day return policy)
Runner’s Tip: Order new running shoes at least 3-4 weeks before race day to allow time for delivery and proper break-in.

Shipping & Delivery

Where do you ship?
We proudly ship worldwide, excluding some remote areas and parts of Asia. All orders are processed within 1-2 business days from our San Diego headquarters.
What are my shipping options?
Standard Shipping ($12.95 USD):
  • 10-15 business days after dispatch
  • Via premium carriers DHL or FedEx
  • Tracking included
  • Ideal for time-sensitive purchases and race preparation
Free Shipping (Orders over $50):
  • 15-25 business days after dispatch
  • Via EMS
  • Tracking information provided
  • Perfect for seasonal gear updates or planning ahead
How long does delivery take?
  • Order Processing: 1-2 business days
  • Standard Shipping: 10-15 business days after dispatch
  • Free Shipping: 15-25 business days after dispatch
International orders may experience additional delays during customs clearance.
Will I have to pay customs fees?
For international orders, customs fees may apply depending on your country’s regulations. These fees are the responsibility of the customer and are not included in your order total.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of delivery. If your gear doesn’t meet your running needs, simply contact our customer service team at [email protected] to initiate a return.
How do I return an item?
  1. Contact our customer service within 15 days of receiving your order
  2. We’ll provide return instructions and authorization
  3. Package the item securely with original packaging
  4. Ship the item back to us (return shipping costs are the customer’s responsibility)
  5. Once received and inspected, we’ll process your refund
What items can be returned?
Most new, unused items in their original packaging can be returned within 15 days. For hygiene reasons, certain items like socks and sports bras may have different return conditions.

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. All transactions are processed through secure payment gateways.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive exclusive offers.

Contact & Support

How can I contact customer service?
Our runner-friendly customer service team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our San Diego headquarters operates Monday-Friday, 9am-5pm PST. Orders are processed within 1-2 business days.
Where is BROOK Style Shop located?
Our physical address is:
3421 Carson Street, San Diego, US 92103
Still have questions? Our team of running enthusiasts is ready to help! Email us at [email protected] and we’ll get back to you within 24 hours.

Happy running from all of us at BROOK Style Shop!